Here is a list of some of our frequently asked questions. If you have other questions, please feel free to contact us.

What is your refund policy?
All sales of Clinic merchandise are final.

Is my purchase tax-deductible?
Purchases of merchandise including Artist Cards at their retail price are not tax-deductible. However, any additional donation made with your Artist Card order is tax deductible. All other donations to the Clinic are 100% tax deductible. Tax ID # 95-2769432.

How long will it take for my Artist Cards order to arrive?
Please allow five to seven business days for delivery of Artist Cards. If you have a custom order, please keep in mind that delivery times begin from the time your final proof has been approved. Depending on the time it takes to finalize your custom card, processing Artist Card orders typically takes one to three weeks.

For my custom Artist Cards order, how do I get my custom information to you, such as my name, greeting, or mailing list?
Our website is designed to capture all the necessary information for your custom order. You will receive a proof of your custom order to approve before we print any of your cards. If you have any questions regarding your Artist Cards order you can contact VFCArtistCards@mednet.ucla.edu or (310) 392-9255.

In what format should I provide my mailing list for my Artist Cards order?
Please provide your mailing list in a Microsoft Excel file; other formats (e.g., handwritten or Microsoft Word) may incur a special handling charge.

How do I know my personal information is secure?
Our commitment to your security is a top priority at Venice Family Clinic. We employ the industry standard SSL encryption that all major internet storefronts use (such as Amazon.com). To date, we have had no reports of any security problems with any of our customers.

How can I contact someone if I have a question?
You may call us at (310) 392-9255 or email us at VFCinfo@mednet.ucla.edu